The workspace that recovers overdue construction invoices

Recover an invoice not paid by its due date as a debt, for subcontractors and main contractors

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The Invoice recovery workspace launches with Workspaces, Quantsurv’s software for quantity surveying and claims. We will email you once, when it opens.

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An Invoice recovery case: Bob’s conversation about two unpaid invoices, and the payer’s request for more time with the answers to choose from — A case in Invoice recovery, with demo data

Bob in Invoice recovery

Bob is an AI agent, not a person. We built him to help you recover the money that you're owed for your construction work.

In Invoice recovery he does the work: he works out what is owed under payment law, sends each letter you approve, and reads every reply

Invoice recovery is for you if

You are a subcontractor or main contractor
You are owed money for construction work in England and Wales
Your business is a limited company, LLP, sole trader or partnership, and is not insolvent
The sum is not yet in dispute

What Bob chases and what he sends

For an invoice not paid by its due date

Invoice recovery: when to use it, what Bob works out, what he needs from you and when he hands the case to Quantsurv
Use Bob when	A residential occupier has not paid for work on their home A one-off or small works invoice is overdue You want it recovered as a debt, not through adjudication
What Bob works out	What is owed on each invoice, with payments set against the oldest first Statutory interest at 8% a year over the Bank of England base rate, where both sides are businessesLate Payment of Commercial Debts (Interest) Act 1998 A fixed sum of £40, £70 or £100 for each late invoiceSection 5A Whether the letter of claim takes the form for a business or for an individual, and how long they have to reply
What Bob needs from you	Your invoices, any agreed payment terms, what has been paid and whether the payer is a business or an individual
When Bob hands the case to Quantsurv	A dispute, possible insolvency, an arbitration clause, a contract interest term or a debt near the six-year limit

The letters Bob sends

Step 01
Reminder
7 days to pay
Step 02
Letter of claim
To a business or an individual, in the form each needs
Pre-action rules for debt claims

Opening an Invoice recovery case and the reminder Bob sent — Opening a case in Invoice recovery and reading the reminder Bob sent, with demo data

Control and security

Every step Bob takes follows rules you can see

How you stay in control of Bob, and how he treats the payer and your data
Your approval	You check every fact Bob reads from your document, and choose what he sends. He emails you at each step.
Pause Bob	Choose Pause Bob on any case, or Pause everywhere, and no more letters go until you choose Resume Bob
Letters in your name	Letters go in your business’s name, from your details, so the payer deals with you. Each carries a short case reference, so a reply finds the right case.
Payee side only	Bob works for the party being paid, on every contract where money is owed to you
Quantsurv’s check	A Quantsurv QS checks every formal letter, and every letter from a new account, within 1 working day. Once Quantsurv trusts your account, reminders can go without the check.
How Bob uses AI	Rules decide. Bob reads. His AI reads your documents and their replies and asks you about the facts; fixed rules work out what you are owed, which letter is due and when it goes. Letters and replies use fixed wording.
Fair to the payer	Letters go only between 9:00 and 16:30 on working days, and Quantsurv’s own rule allows no more than one letter in 7 days to the same address, apart from statutory notices and replies. A complaint, made by replying to any letter, puts all letters to that address on hold until a person has looked into it.
Your data and record	Your cases are private to your account and to Quantsurv, and Bob’s AI provider, Anthropic, may process your documents outside the UK. Every letter, reply, decision and payment is kept with its date and who made it, linked so a later change can be found, for six years after a case closes. Bob’s section of our privacy notice will be published before sign-up opens. Privacy notice

Bob, a QS or doing it yourself

What each option does for you

Bob compared with hiring a QS or doing it yourself
	With Bob	Hiring a QS	Doing it yourself
Chases what you are owed	Yes	Yes	Yes
Notice dates and sums worked out for you	Yes	Yes	No
Letters prepared and sent for you, in order	Yes	Yes	No
Formal letters checked by a QS before they go	Yes	Yes	No
A full record kept for you	Yes	Yes	No
A QS ready if they dispute it	Yes	Yes	No
A live view of every case and what comes next	Yes	No	No

What Bob does not do

Give legal advice. Quantsurv is not a firm of solicitors
Decide disputes or part payments
Go to court. Court work goes to Quantsurv or a solicitor
Promise you will be paid
Send texts or WhatsApp messages

Questions about Invoice recovery

What if they dispute it?

Bob sends nothing more and hands the case to Quantsurv, whose QS tells you the options

When Bob hands the case to Quantsurv

What happens when they reply?

If they say they have paid, Bob asks you before counting it. After a promise to pay, Bob waits until that date. Anything unclear goes to Quantsurv.

How quickly does the first letter go?

Upload as soon as a payment is late. Quantsurv opens new accounts within 1 working day, and the first letter goes once Quantsurv has checked it.

How Quantsurv checks the letters

Does Bob connect to my accounting software?

Yes, to Xero: Bob reads each payment himself, so you need not confirm it. QuickBooks, Sage and FreeAgent are not connected yet.

Can Bob check a document without starting a case?

Yes. Choose Check a document: Bob reads one document and tells you what is due under it, and by when. He sends nothing.

Can Bob take on every payment under one contract?

Not yet. Projects are coming next: one contract where you are paid, with each recovery workspace you have running on it. Until then, start a case for each payment.

My accounting software already sends reminders. Will Bob chase twice?

No. Tell Bob, and reminders are left to your software: Bob starts with the letter after the reminder.